FREQUENTLY ASKED QUESTIONS:
Where do you ship from? We ship from Charleston, SC.
Do you ship internationally? Yes, we sure do!
How much does shipping cost? Shipping costs are calculated automatically for you at check out based on overall weight of your order and your location.
When will my order ship or arrive? Please check our website headline located at the top of our webpage for our shop’s processing time. Our processing time is the time it takes for our shop to prepare your order and does not include transit-time, which you select at check-out. Please exclude weekends, as our shop processing time is figured in “business days” Monday-Friday. Always add our processing time plus shipping time to figure the total time to receive your order. Our shop is not responsible for USPS shipping delays.
Will I receive a tracking number? Yes, if you check out and provide a correct email address, you will receive auto confirmations and tracking information for your order. Once your package has left our workshop, please resort to that tracking number for any information as to where your package is located, as our shop does not receive any further details other than what USPS provides through that tracking number.
What are your return and exchange policies? Please find our policies here: mainstreetmeltscandleco.com/pages/policies