FAQ

Frequently Asked Questions

Where do you ship from? We are located in and ship all orders from Nashville, Tennessee.
Do you ship internationally? Yes, we sure do! We share the magic worldwide.
How much does shipping cost? Costs are calculated automatically at checkout based on the total weight of your order and your delivery location.
When will my order ship? Please check the website headline at the top of our page for current processing times.

Note: Processing time refers to the "business days" (Monday–Friday) we need to hand-craft and pack your order. It does not include transit time. To estimate your arrival date, add our processing time to the shipping speed selected at checkout.

Will I receive a tracking number? Absolutely. As long as you provide a correct email address at checkout, you will receive automated confirmations and tracking info.
Need help? If you have trouble tracking your package, please reach out to us at MainStMelts@gmail.com. Please note: Main Street Melts is not responsible for USPS shipping delays.

What are your return and exchange policies? You can find our full list of shop policies and procedures right here: mainstreetmeltscandleco.com/pages/policies