Policies

Welcome to Main Street Melts Candle Co.

Please be sure to read our policies carefully and completely to ensure a pleasant buying experience.

PAYMENT

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with payment, please do not hesitate to contact us, and we will assist you in anyway that we can.


CANCELLATIONS, RETURNS & EXCHANGES:

We do not offer cancellations (no exceptions) on orders placed, as non-refundable selling fees are accrued and percentages are charged upon customer placing their order. Note that fulfillment can begin immediately, as our processing time is very quick.

Any unused & unlit candles can be returned for their purchase price (shipping cost will not be refunded) & any fees accrued to our shop by your purchase will be deducted from your return total.***

While unused candles and soy wax melts are eligible for returns and exchanges; Sprays, Fragrance Oils and Lotions are not eligible for returns or exchanges, as bath and body products are not eligible or safe to resell. 

Please be sure to ship to an address where someone can receive the order and bring it inside out of the heat/sun/mailbox.

Main Street Melts Candle Co. is not responsible for Stolen Items. Please contact your local USPS branch and give them the tracking number for more information. If your item has been marked delivered by USPS, and you suspect a theft, we encourage you to check any cameras that you may have, as well as contacting your local Police Department to file a police report. We will not be held responsible for stolen packages, under any circumstances.

We accept returns and exchanges on unused melts and unlit candles only; either must be in their original condition. Buyer is responsible for shipping both ways. If you elect to simply return the items (rather than exchange), we can refund the cost of the items but not the original shipping fees as those have already been paid to USPS.

If you would like to test a scent before committing to a large jar, we encourage the purchase of our Tealight Sample pack. 

If you are returning candles or melts for which you received free shipping, you will be refunded the cost of the items, minus the waived shipping charge that was paid to USPS by Main Street Melts Candle Co.

 

Thank you for shopping with Main Street Melts Candle Co.